Problem Linking Jitsi with Rocket.Chat: "https’s server IP address could not be found"

Description

Hi guys. I’ve struck across a major issue configuring Jitsi with Rocket.Chat for video conferencing. Any help would be very much appreciated.

So, I’ve attached 6 images which show the setup & error as well. P.S.: A space has been inserted in URLs after https because of limitation of the maximum allowed links.

  • 1.) Rocket.ChatOn3443: Shows Rocket.Chat setup successfully with SSL & accessible at “https ://127.0.0.1:3443”
  • 2.) JitsiOn443: Shows Jitsi setup successfully with SSL & accessible at “https ://127.0.0.1:443”
  • 3.) JitsiConfigurationInRocket.Chat: Shows Rocket.Chat Video Conference configured to access Jitsi at “https ://127.0.0.1:443”
  • 4.) ErrorInChannel: Shows the error while calling in a channel
  • 5.) ErrorInGroup: Shows the error while calling in a group
  • 6.) ErrorInDirectChat: Shows the error while calling in a direct chat

The images can be viewed here: https://ibb.co/album/gfZ7WF

Below are the only logs I could find relevant to Jitsi:

I20190727-08:07:32.659(5.5) jitsi:updateTimeout { id: 'dSHTysHGwuy9oQY6n',   clientAddress: '127.0.0.1',   httpHeaders:     { 'x-real-ip': '127.0.0.1',      host: '127.0.0.1:3443',      'user-agent': 'Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.100 Safari/537.36',      'accept-language': 'en-IN,en-GB;q=0.9,en-US;q=0.8,en;q=0.7' },   userId: 'qy5ePooJPsMAdhgRz' }
I20190727-08:07:36.465(5.5) instances/get { id: 'dSHTysHGwuy9oQY6n',   clientAddress: '127.0.0.1',   httpHeaders:     { 'x-real-ip': '127.0.0.1',      host: '127.0.0.1:3443',      'user-agent': 'Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.100 Safari/537.36',      'accept-language': 'en-IN,en-GB;q=0.9,en-US;q=0.8,en;q=0.7' },   userId: 'qy5ePooJPsMAdhgRz' }
I20190727-08:07:42.657(5.5) jitsi:updateTimeout { id: 'dSHTysHGwuy9oQY6n',   clientAddress: '127.0.0.1',   httpHeaders:     { 'x-real-ip': '127.0.0.1',      host: '127.0.0.1:3443',      'user-agent': 'Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.100 Safari/537.36',      'accept-language': 'en-IN,en-GB;q=0.9,en-US;q=0.8,en;q=0.7' },   userId: 'qy5ePooJPsMAdhgRz' }

Please, let me know of any other information you might need. I need this resolved ASAP. Thanks a lot in advance for your support, guys.

Have a great day !!!
Regards,
Samagra

Server Setup Information

  • Version of Rocket.Chat Server: 1.1.1
  • Operating System: Ubuntu 18.04
  • Deployment Method: Core install & nginx
  • Number of Running Instances: 1
  • NodeJS Version: 8.11.4
  • MongoDB Version: 4.0.10
  • Proxy: nginx
  • Firewalls involved: None

I was able to finally solve this issue by simply removing “https://” from the Jitsi Meet server URL. A very small change created problems for a very long time.

Resolved at last.