Mobile App voice chat and video chat not syncing with desktop


If we use our own jitsi server i.e and our own rocket mobile app, in the admin panel we enabled Jitsi and updated the server domain in video conference menu, but in mobile app we could not able to connect to our server it is redirecting to as users could not able to connect with the required user, in desktop it is working fine.

Kindly suggest.

Server Setup Information

  • Version of Rocket.Chat Server: 3.11.0
  • Operating System: Ubunto
  • Deployment Method:
  • Number of Running Instances:
  • DB Replicaset Oplog:
  • NodeJS Version: v12.18.4
  • MongoDB Version: 4.0.22 / mmapv1 (oplog Enabled)
  • Proxy:
  • Firewalls involved:

Any additional Information