Open LDAP doesn't work

Description

I’m using open ldap with phpldapadmin for web interface and trying to connect rocket chat ldap to open ldap my test connection was success and sync success too, but my users in ou=example not showing in rocket chat user and have this errorLDAPHandler ➔ error Error: User not Found this is my configuration
Host: 192.168.10.108
Port: 389
Encryption: No Encryption
Base DN ou=Users,dc=example,dc=com

Server Setup Information

  • Version of Rocket.Chat Server: 1.1.3
  • Operating System: Ubuntu 16.04
  • Deployment Method: docker
  • Number of Running Instances:
  • DB Replicaset Oplog:
  • NodeJS Version: v8.11.4
  • MongoDB Version: 4.0.10
  • Proxy: nginx
  • Firewalls involved:

Any additional Information

server.js:207 LDAPHandler ➔ error Error: User not Found at MethodInvocation. (app/ldap/server/loginHandler.js:60:10) at tryLoginMethod (packages/accounts-base/accounts_server.js:460:31) at tryLoginMethod (packages/accounts-base/accounts_server.js:1294:14) at AccountsServer._runLoginHandlers (packages/accounts-base/accounts_server.js:458:22) at AccountsServer.Accounts._runLoginHandlers (app/lib/server/lib/loginErrorMessageOverride.js:7:35) at MethodInvocation.methods.login (packages/accounts-base/accounts_server.js:518:31) at MethodInvocation.methodMap.(anonymous function) (packages/rocketchat_monitoring.js:2731:30) at maybeAuditArgumentChecks (packages/ddp-server/livedata_server.js:1767:12) at DDP._CurrentMethodInvocation.withValue (packages/ddp-server/livedata_server.js:719:19) at Meteor.EnvironmentVariable.EVp.withValue (packages/meteor.js:1304:12) at DDPServer._CurrentWriteFence.withValue (packages/ddp-server/livedata_server.js:717:46) at Meteor.EnvironmentVariable.EVp.withValue (packages/meteor.js:1304:12) at Promise (packages/ddp-server/livedata_server.js:715:46) at new Promise () at Session.method (packages/ddp-server/livedata_server.js:689:23) at packages/ddp-server/livedata_server.js:559:43