Omnichannel Previum Vs Standart

What is the difference? I can’t find it in docs.

Hi and welcome to our forums!

You can see each feature on this very same page:

if you click on “see all features”, under the section “Customer Service Features”. One example would be: Analytics API, Priority Assignment, etc.

Hope to have clarified this :slight_smile:

Let me know if your have more questions. Thanks!