Omnichannel/Livechat > Facebook Messenger Integration Error (API: subscribed_fields)

Community Support
1

Description:

Facebook Messenger omnichannel/livechat integration not working

rc-integration error
rc-integration error950×625 19.9 KB

Steps to reproduce:

  1. Under Main Menu>Administration>Settings>Omnichannel>Facebook>
  • Facebook integration - ON without error(s)
  • OmniChannel API Key - SUPPLIED without error(s)
  • OmniChannel API Secret - SUPPLIED without error(s)
  1. Go back to Main Menu
  2. Under Main Menu>Omnichannel>Facebook Messenger
  • ENABLE
  • Link Facebook page in the popup
  • YES to all data RocketChat needs
  • Toggle Facebook Page to ON

Expected behavior:

Facebook Page omnichannel livechat toggle stays as ON and livechat continues normally

Actual behavior:

  • Error popout: (#100) The parameter subscribed_fields is required. [integration-error]
  • Toggle Facebook Page goes back to OFF
  • Log

I20201113-22:20:25.751(0)
Exception while invoking method livechat:facebook Error: (#100) The parameter subscribed_fields is required. [integration-error]
at MethodInvocation.livechat:facebook (app/livechat/server/methods/facebook.js:56:12)
at MethodInvocation.methodsMap. (app/lib/server/lib/debug.js:67:34)
at maybeAuditArgumentChecks (packages/ddp-server/livedata_server.js:1771:12)
at packages/ddp-server/livedata_server.js:1689:15
at Meteor.EnvironmentVariable.EVp.withValue (packages/meteor.js🔢12)
at packages/ddp-server/livedata_server.js:1687:36
at new Promise ()
at Server.applyAsync (packages/ddp-server/livedata_server.js:1686:12)
at Server.apply (packages/ddp-server/livedata_server.js:1625:26)
at Server.call (packages/ddp-server/livedata_server.js:1607:17)
at Object.post (app/api/server/v1/misc.js:262:26)
at app/api/server/api.js:394:82
at Meteor.EnvironmentVariable.EVp.withValue (packages/meteor.js🔢12)
at Object._internalRouteActionHandler [as action] (app/api/server/api.js:394:39)
at Route.share.Route.Route._callEndpoint (packages/nimble_restivus/lib/route.coffee:150:32)
at packages/nimble_restivus/lib/route.coffee:59:33
at packages/simple_json-routes.js:98:9 => awaited here:
at Promise.await (/snap/rocketchat-server/1442/programs/server/npm/node_modules/meteor/promise/node_modules/meteor-promise/promise_server.js:60:12)
at Server.apply (packages/ddp-server/livedata_server.js:1638:22)
at Server.call (packages/ddp-server/livedata_server.js:1607:17)
at Object.post (app/api/server/v1/misc.js:262:26)
at app/api/server/api.js:394:82
at Meteor.EnvironmentVariable.EVp.withValue (packages/meteor.js🔢12)
at Object._internalRouteActionHandler [as action] (app/api/server/api.js:394:39)
at Route.share.Route.Route._callEndpoint (packages/nimble_restivus/lib/route.coffee:150:32)
at packages/nimble_restivus/lib/route.coffee:59:33
at packages/simple_json-routes.js:98:9

Server Setup Information:

  • Version of Rocket.Chat Server: 3.6.2
  • Operating System: Ubuntu 18.04
  • Deployment Method: Snap
  • Number of Running Instances: 1
  • DB Replicaset Oplog: Enabled
  • NodeJS Version: v12.16.1
  • MongoDB Version: 3.6.14

Client Setup Information

  • Desktop App or Browser Version: Desktop/Chrome 86.0.4240.111
  • Operating System: Windows7 & Windows 10
2

I believe this is now resolved. If you could give another try. :crossed_fingers: