Omnichannel Email Inbox does not display email content from customer

Community Support
1

Description

When my team receives a message though our support email using the Email Inboxes feature of omnichannel the content of the email the customer sends is blank. We get all the other information such as email, replied to etc but no message/content.

Server Setup Information

  • Version of Rocket.Chat Server: 6.5.2
  • Operating System: Ubuntu 20.04
  • Deployment Method: Docker
  • Number of Running Instances: 1
  • NodeJS Version: v14.21.3
  • MongoDB Version: v5.0.23
  • Proxy: Traefik
  • Firewalls involved: N/A

Examples

image
image944×911 32.3 KB

2

Could yo resolve this issue? I have the same problem.

Best
Boris

3

Nope, I have yet to find a fix