Not able to use Marketplace, problem with RocketChat Cloud

Community Support
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1

Description

I am trying to install an app from the marketplace. My instance is already connected to RocketChat cloud. When I hit install it again asks me to login to RocketChat cloud and when I do that, I get the following message:

The Rocket.Chat Workspace you are attempting to sign into is currently associated with a different Rocket.Chat Cloud account than the one you are signed in with. (faafb2b4-7cd5-40f7-8c00-ad09f5a60cac)

This can not possibly be true, since I have only one cloud account with 6 different rocketchat instances registered on it.

Server Setup Information

  • Version of Rocket.Chat Server: latest
  • Operating System: Ubuntu 20.04
  • Deployment Method: docker
  • Number of Running Instances: 6
  • DB Replicaset Oplog:
  • NodeJS Version:
  • MongoDB Version:
  • Proxy: /
  • Firewalls involved: no
2

Hi @ivica! Welcome to our forums!

I’ll ask our cloud team how they can help on that.

Thanks!

3

Hi @dudanogueira. Any updates on this?

Thanks.

4

Hi!

According to one of our cloud engineers, the message should be accurate:

  • unfortunately the error message is 100% accurate

  • they logged in with an email different then what they registered the workspace with

  • What ever email they use to login to cloud.rocket.chat and their workspace shows up with… is the same one they need to sign in on the marketplace page

  • otherwise they will get that error

  • happens because we can’t allow users that don’t belong to same account as workspace to make purchases for a workspace they don’t own

Have you tried to unregister and registering again with a new token?

5

I am 100% sure that I am using the same account.

I am just now trying to unregister and register. However, when I unregister and register again, it automatically uses the same token and “auto-registers” me. How can I instruct it to forget the existing token so that it asks me for new one when I click the button to register my workspace?
Let’s see if that fixes the issue…

6

@dudanogueira any advice for this?

7

I’ll ask about that. Hang tight.

8

Sorry for the delay. Were you able to solve this?

if not, please, send me an email with the informations you have registered you workspace with to duda.nogueira@rocket.chat

Thanks!

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