Move registration to another account

Community Support
1

Description

I have registered our company instance on cloud.rocket.chat with my private email address. While this worked, it is not possible for any team member to do anything with it, when I leave the company.

So, I created a new account with an email address readable by the team. Now I’d need to move the existing registration to that new account. Is that possible somehow? Or do I need to unregister the instance on the old account and register it anew with the new account?

Server Setup Information

  • Version of Rocket.Chat Server: 8.4.1
  • Operating System: Linux
  • Deployment Method: Helm chart
  • Number of Running Instances: 1
  • DB Replicaset Oplog:
  • NodeJS Version:
  • MongoDB Version: 8.0.20
  • Proxy:
  • Firewalls involved:

best,
Tom

2

In my experience, the easiest and cleanest approach is usually to unregister the workspace from the old account and then register it again using the shared team account. Rocket.Chat Cloud registrations are closely tied to the email/account used during registration, so there is not always a simple “transfer ownership” option available in the UI.

3

Ok, but how do I initiate the “register it again” step? Although I removed the registration off the old cloud account, it still shows in the admin backend, that it’s registered and there seems to be no way to restart the registration?

4

My instance is still not registered and I am unable to initiate the process, there’s no link or button to start the setup wizard manually. No idea? Anyone?

5

Read the docs.

Unless you meddle with the DB you’ll need to do a manual licence install and sync the licence.

See the airgapped notes.

6

I found it out myself now.

First thing was to remove the env var OVERWRITE_SETTING_Show_Setup_Wizard. Then I had to go into the mongodb and remove the Show_Setup_Wizard key as well. Then - after login - the setup wizard appeared and I was able to register the instance.