Migrating 3.18.x snap to new server results in setup wizard on new server

I’m working to migrate our 3.18.7 snap install to a new server using the same snap version. However, after restoring the backup on the new server, the new server displays the setup wizard instead of a normal page. Is there something else that needs to be done, save the db backup restore via the snap command?

Server Setup Information

  • Version of Rocket.Chat Server: 3.18.7
  • Operating System: focal
  • Deployment Method: snap
  • Number of Running Instances: 1
  • DB Replicaset Oplog:
  • NodeJS Version:
  • MongoDB Version:
  • Proxy: caddy
  • Firewalls involved:

Hi! Welcome to our community :hugs:

bear I mind that you should not skip major versions, so you will need to upgrade 3.x → 4.x → 5.x

Also, I recommend you, if possible, to migrate to a docker deployment method, as it’s now our preferred way of deployment.

If you want to avoid the Setup Wizard, you can change set the environment variable as such:


This will hide the setup wizard entirely.

let me know if this helps!


Thanks… that was helpful… :slight_smile:

1 Like