Moving RocketChat install to a new server - Keeps going back to setup wizard

Community Support
1

Description

Hey guys,

I’m trying to move my RocketChat install to a new server. But when I move the database over It just keeps going back to the setup wizard… What i’ve tried so far based on what i’ve read:

mongodump -o ~/backup

tar cvf backup.tar ~/backup

scp backup.tar to new server

on the new server:

tar xvf backup.tar

mongorestore --drop ~/backup

So far… can’t get it to accept the old install…

Help!

Server Setup Information

  • Version of Rocket.Chat Server: 3.1.0
  • Operating System: Ubuntu 18.04 LTS
  • Deployment Method:
  • Number of Running Instances: 1
  • DB Replicaset Oplog:
  • NodeJS Version: 4.0.18
  • MongoDB Version:
  • Proxy:
  • Firewalls involved: UFW

Any additional Information

2 Likes
2

Hi @cadillacrick
I’m having the same issue, could you figure out a solution?

1 Like
3

I am facing this issue. Anybody know how to handle this issue, please tell us.
I am looking forward the answer

4

Really sad that thread after thread dies, year after year, and we’re left helpless. Good luck lads

5

Hmmm. I think you will find that since Rocket built a new Community team earlier this year all recent questions have been answered.

But this forum is Community support so the Community should be helping itself, not just relying on Rocket staff to answer every question.

In any event, restoring from backups has been answered multiple times.

You were answered here:

For anyone else reading, you MUST restore to the exact same version that you saved from.

If you are trying to backup/restore to/from snaps note that the DB name is different in snaps to all other install types.