Moving RocketChat install to a new server - Keeps going back to setup wizard


Hey guys,

I’m trying to move my RocketChat install to a new server. But when I move the database over It just keeps going back to the setup wizard… What i’ve tried so far based on what i’ve read:

mongodump -o ~/backup

tar cvf backup.tar ~/backup

scp backup.tar to new server

on the new server:

tar xvf backup.tar

mongorestore --drop ~/backup

So far… can’t get it to accept the old install…


Server Setup Information

  • Version of Rocket.Chat Server: 3.1.0
  • Operating System: Ubuntu 18.04 LTS
  • Deployment Method:
  • Number of Running Instances: 1
  • DB Replicaset Oplog:
  • NodeJS Version: 4.0.18
  • MongoDB Version:
  • Proxy:
  • Firewalls involved: UFW

Any additional Information


Hi @cadillacrick
I’m having the same issue, could you figure out a solution?

1 Like

I am facing this issue. Anybody know how to handle this issue, please tell us.
I am looking forward the answer