Microphone and Camera Problem

Community Support
1

Description

Server Setup Information

  • Version of Rocket.Chat Server: 7.13.3
  • Operating System: Ubuntu 22
  • Deployment Method: Starter
  • NodeJS Version: 22.16.0
  • MongoDB Version: 7.0.28
  • Proxy: no
  • Firewalls involved: no

Any additional Information

At the beginning of a video call I enable microphone and camera.

VideoCall1
VideoCall1339×224 10.8 KB

In the videocall (Jitsi Meet) itself both are off.

VideoCall2

I would expect that both are enabled.

It is in RocketChat Electron 4.11.1 and in Chrome (latest version).

2

I think off by default is a security setting - most apps do that in 2026 for privacy.

I just tried on mine and it opened into the browser which had previously had the video & mic enabled and it worked out of the box.

Likely you want to look at the app rather than Rocket. - if your browser blocks it then then there is probably not much Rocket can do.

3

It’s not something in the browser. I tried this out.
I mainly use the Rocketchat Electron version.

4

A quick search would reveal more about the issue. You really should do more research. This took me all of 3 minutes and again, longer to type the post than find the answer.

Leads to here:

And to here:

Essentially it is privacy related. Both Jitsi and Rocket veer towards privacy by default. That is unlikely to change.

It looks like someone rebuilt the client - that is your only real option.