Messages greyed out and reboot rocketchat everyday

Community Support
1

Hi,

Description

Everyday, I need to restart rocketchat because after severals hours, I cannot send messages. After reboot all works fine.

Server Setup Information

  • Version of Rocket.Chat Server: 5.4.1
  • Operating System: Ubuntu 22.04
  • Deployment Method: docker (nomad, consul)
  • Number of Running Instances: 1
  • DB Replicaset Oplog: Enabled
  • NodeJS Version: 14.19.3 - x64
  • MongoDB Version: 4.4.15 (Can’t upgrade to version 5, don’t have AVX flag on CPU)
  • Proxy: traefik
  • Firewalls involved: ufw (disabled for tests)

Any additional Information

After severals hours I have this message:

{"level":50,"time":"2022-12-20T07:33:07.214Z","pid":1,"hostname":"e2fc1914a6d3","name":"System","msg":"No real time data received recently"}
{"level":50,"time":"2022-12-20T07:33:27.215Z","pid":1,"hostname":"e2fc1914a6d3","name":"System","msg":"No real time data received recently"}
{"level":50,"time":"2022-12-20T07:33:47.215Z","pid":1,"hostname":"e2fc1914a6d3","name":"System","msg":"No real time data received recently"}
{"level":50,"time":"2022-12-20T07:34:07.216Z","pid":1,"hostname":"e2fc1914a6d3","name":"System","msg":"No real time data received recently"}
{"level":50,"time":"2022-12-20T07:34:27.216Z","pid":1,"hostname":"e2fc1914a6d3","name":"System","msg":"No real time data received recently"}
{"level":50,"time":"2022-12-20T07:34:47.218Z","pid":1,"hostname":"e2fc1914a6d3","name":"System","msg":"No real time data received recently"}
{"level":50,"time":"2022-12-20T07:35:03.275Z","pid":1,"hostname":"e2fc1914a6d3","name":"System","msg":"Exception while invoking method autoTranslate.getSupportedLanguages","err":{"type":"errorClass","message":"Auto-Translate is disabled [error-autotranslate-disabled]","stack":"Error: Auto-Translate is disabled [error-autotranslate-disabled]\n    at MethodInvocation.autoTranslate.getSupportedLanguages (app/autotranslate/server/methods/getSupportedLanguages.ts:11:10)\n    at MethodInvocation.methodsMap.<computed> (app/lib/server/lib/debug.js:74:34)\n    at maybeAuditArgumentChecks (packages/ddp-server/livedata_server.js:1885:12)\n    at packages/ddp-server/livedata_server.js:1803:15\n    at Meteor.EnvironmentVariable.EVp.withValue (packages/meteor.js:1257:12)\n    at packages/ddp-server/livedata_server.js:1801:36\n    at new Promise (<anonymous>)\n    at Server.applyAsync (packages/ddp-server/livedata_server.js:1800:12)\n    at Server.apply (packages/ddp-server/livedata_server.js:1739:26)\n    at Server.call (packages/ddp-server/livedata_server.js:1721:17)\n    at Object.post (app/api/server/v1/misc.ts:554:27)\n    at app/api/server/api.js:463:96\n    at Meteor.EnvironmentVariable.EVp.withValue (packages/meteor.js:1257:12)\n    at Object._internalRouteActionHandler [as action] (app/api/server/api.js:463:39)\n    at Route._callEndpoint (packages/rocketchat_restivus/lib/route.coffee:150:32)\n    at packages/rocketchat_restivus/lib/route.coffee:59:33\n    at packages/simple_json-routes.js:100:9\n => awaited here:\n    at Promise.await (/app/bundle/programs/server/npm/node_modules/meteor/promise/node_modules/meteor-promise/promise_server.js:60:12)\n    at Server.apply (packages/ddp-server/livedata_server.js:1752:22)\n    at Server.call (packages/ddp-server/livedata_server.js:1721:17)\n    at Object.post (app/api/server/v1/misc.ts:554:27)\n    at app/api/server/api.js:463:96\n    at Meteor.EnvironmentVariable.EVp.withValue (packages/meteor.js:1257:12)\n    at Object._internalRouteActionHandler [as action] (app/api/server/api.js:463:39)\n    at Route._callEndpoint (packages/rocketchat_restivus/lib/route.coffee:150:32)\n    at packages/rocketchat_restivus/lib/route.coffee:59:33\n    at packages/simple_json-routes.js:100:9","isClientSafe":true,"error":"error-autotranslate-disabled","reason":"Auto-Translate is disabled","errorType":"Meteor.Error"},"msg":"Auto-Translate is disabled [error-autotranslate-disabled]"}
{"level":50,"time":"2022-12-20T07:35:07.219Z","pid":1,"hostname":"e2fc1914a6d3","name":"System","msg":"No real time data received recently"}
{"level":50,"time":"2022-12-20T07:35:27.219Z","pid":1,"hostname":"e2fc1914a6d3","name":"System","msg":"No real time data received recently"}
{"level":50,"time":"2022-12-20T07:35:47.219Z","pid":1,"hostname":"e2fc1914a6d3","name":"System","msg":"No real time data received recently"}

Rocketchat env variables:

MONGO_URL="mongodb://127.0.0.1:27017/rocketchat?replicaSet=rs0&directConnection=true"

MONGO_OPLOG_URL="mongodb://127.0.0.1:27017/local?replicaSet=rs0&directConnection=true"

ROOT_URL=https://chat.xxx.xxx

PORT=3000

DEPLOY_METHOD=docker

DEPLOY_PLATFORM=${DEPLOY_PLATFORM}

OVERWRITE_SETTING_Show_Setup_Wizard=completed

IGNORE_CHANGE_STREAM=true

Mongo env:

MONGODB_REPLICA_SET_MODE=primary

MONGODB_REPLICA_SET_NAME=rs0

MONGODB_PORT_NUMBER=27017

MONGODB_INITIAL_PRIMARY_HOST=127.0.0.1

MONGODB_ADVERTISED_HOSTNAME=127.0.0.1

MONGODB_INITIAL_PRIMARY_PORT_NUMBER=27017

MONGODB_ENABLE_JOURNAL=true

ALLOW_EMPTY_PASSWORD=yes

Thanks!

2

Hi!

Have you tried using the oficial docker compose?

3

Oh! I never received notification of this answer, very sorry.

Yes and No, I followed and adapt to nomad orchestrator.

Since your answer, I found an ugly solution, cron to restart docker every night. :pensive:

4

Hi! Sorry for the late response here. I was on a vacation after FOSDEM

that’s indeed an ugly solution… hehehehe

5

We have this issue as well, on v4 and now on v5. We’re using the official Docker image on RHEL7. We were running RC directly (e.g. not via Docker) before and still had the same issue.

6

same problem on version 5.4.10 via Snap
Before this, everything worked, now even a reboot doesn’t help (it doesn’t help for long)

7

Also seeing this issue after migrating from one server to another. Not sure why. It’s docker, so ideally the move shouldn’t have any effect on how it runs. I literally moved the compose.yml, the data directory, and my uploads directory over, then just did

docker compose up -d

The site is accessible, messages show, but they show greyed out when sent, and others don’t get the notification of a new message. Have to refresh in the brower, reload in the electron app. The Mobile app kind of does better, but not sure why.

Even restarts don’t fix this issue for me. Running 6.8 as of today with this issue btw.

8

Should really open a new thread than reply to an old one. A lot changed between 5.4.x and 6.8.x

You need to specify your server setup, and your rocket chat version eg CE, Starter etc and number of users.

Better to do that in a new post thanks.

9

Ok, hated to create a new topic, but can do.

1 Like