Messages greyed out and reboot rocketchat everyday

Community Support
1

Hi,

Description

Everyday, I need to restart rocketchat because after severals hours, I cannot send messages. After reboot all works fine.

Server Setup Information

  • Version of Rocket.Chat Server: 5.4.1
  • Operating System: Ubuntu 22.04
  • Deployment Method: docker (nomad, consul)
  • Number of Running Instances: 1
  • DB Replicaset Oplog: Enabled
  • NodeJS Version: 14.19.3 - x64
  • MongoDB Version: 4.4.15 (Can’t upgrade to version 5, don’t have AVX flag on CPU)
  • Proxy: traefik
  • Firewalls involved: ufw (disabled for tests)

Any additional Information

After severals hours I have this message:

{"level":50,"time":"2022-12-20T07:33:07.214Z","pid":1,"hostname":"e2fc1914a6d3","name":"System","msg":"No real time data received recently"}
{"level":50,"time":"2022-12-20T07:33:27.215Z","pid":1,"hostname":"e2fc1914a6d3","name":"System","msg":"No real time data received recently"}
{"level":50,"time":"2022-12-20T07:33:47.215Z","pid":1,"hostname":"e2fc1914a6d3","name":"System","msg":"No real time data received recently"}
{"level":50,"time":"2022-12-20T07:34:07.216Z","pid":1,"hostname":"e2fc1914a6d3","name":"System","msg":"No real time data received recently"}
{"level":50,"time":"2022-12-20T07:34:27.216Z","pid":1,"hostname":"e2fc1914a6d3","name":"System","msg":"No real time data received recently"}
{"level":50,"time":"2022-12-20T07:34:47.218Z","pid":1,"hostname":"e2fc1914a6d3","name":"System","msg":"No real time data received recently"}
{"level":50,"time":"2022-12-20T07:35:03.275Z","pid":1,"hostname":"e2fc1914a6d3","name":"System","msg":"Exception while invoking method autoTranslate.getSupportedLanguages","err":{"type":"errorClass","message":"Auto-Translate is disabled [error-autotranslate-disabled]","stack":"Error: Auto-Translate is disabled [error-autotranslate-disabled]\n    at MethodInvocation.autoTranslate.getSupportedLanguages (app/autotranslate/server/methods/getSupportedLanguages.ts:11:10)\n    at MethodInvocation.methodsMap.<computed> (app/lib/server/lib/debug.js:74:34)\n    at maybeAuditArgumentChecks (packages/ddp-server/livedata_server.js:1885:12)\n    at packages/ddp-server/livedata_server.js:1803:15\n    at Meteor.EnvironmentVariable.EVp.withValue (packages/meteor.js:1257:12)\n    at packages/ddp-server/livedata_server.js:1801:36\n    at new Promise (<anonymous>)\n    at Server.applyAsync (packages/ddp-server/livedata_server.js:1800:12)\n    at Server.apply (packages/ddp-server/livedata_server.js:1739:26)\n    at Server.call (packages/ddp-server/livedata_server.js:1721:17)\n    at Object.post (app/api/server/v1/misc.ts:554:27)\n    at app/api/server/api.js:463:96\n    at Meteor.EnvironmentVariable.EVp.withValue (packages/meteor.js:1257:12)\n    at Object._internalRouteActionHandler [as action] (app/api/server/api.js:463:39)\n    at Route._callEndpoint (packages/rocketchat_restivus/lib/route.coffee:150:32)\n    at packages/rocketchat_restivus/lib/route.coffee:59:33\n    at packages/simple_json-routes.js:100:9\n => awaited here:\n    at Promise.await (/app/bundle/programs/server/npm/node_modules/meteor/promise/node_modules/meteor-promise/promise_server.js:60:12)\n    at Server.apply (packages/ddp-server/livedata_server.js:1752:22)\n    at Server.call (packages/ddp-server/livedata_server.js:1721:17)\n    at Object.post (app/api/server/v1/misc.ts:554:27)\n    at app/api/server/api.js:463:96\n    at Meteor.EnvironmentVariable.EVp.withValue (packages/meteor.js:1257:12)\n    at Object._internalRouteActionHandler [as action] (app/api/server/api.js:463:39)\n    at Route._callEndpoint (packages/rocketchat_restivus/lib/route.coffee:150:32)\n    at packages/rocketchat_restivus/lib/route.coffee:59:33\n    at packages/simple_json-routes.js:100:9","isClientSafe":true,"error":"error-autotranslate-disabled","reason":"Auto-Translate is disabled","errorType":"Meteor.Error"},"msg":"Auto-Translate is disabled [error-autotranslate-disabled]"}
{"level":50,"time":"2022-12-20T07:35:07.219Z","pid":1,"hostname":"e2fc1914a6d3","name":"System","msg":"No real time data received recently"}
{"level":50,"time":"2022-12-20T07:35:27.219Z","pid":1,"hostname":"e2fc1914a6d3","name":"System","msg":"No real time data received recently"}
{"level":50,"time":"2022-12-20T07:35:47.219Z","pid":1,"hostname":"e2fc1914a6d3","name":"System","msg":"No real time data received recently"}

Rocketchat env variables:

MONGO_URL="mongodb://127.0.0.1:27017/rocketchat?replicaSet=rs0&directConnection=true"

MONGO_OPLOG_URL="mongodb://127.0.0.1:27017/local?replicaSet=rs0&directConnection=true"

ROOT_URL=https://chat.xxx.xxx

PORT=3000

DEPLOY_METHOD=docker

DEPLOY_PLATFORM=${DEPLOY_PLATFORM}

OVERWRITE_SETTING_Show_Setup_Wizard=completed

IGNORE_CHANGE_STREAM=true

Mongo env:

MONGODB_REPLICA_SET_MODE=primary

MONGODB_REPLICA_SET_NAME=rs0

MONGODB_PORT_NUMBER=27017

MONGODB_INITIAL_PRIMARY_HOST=127.0.0.1

MONGODB_ADVERTISED_HOSTNAME=127.0.0.1

MONGODB_INITIAL_PRIMARY_PORT_NUMBER=27017

MONGODB_ENABLE_JOURNAL=true

ALLOW_EMPTY_PASSWORD=yes

Thanks!

2

Hi!

Have you tried using the oficial docker compose?

3

Oh! I never received notification of this answer, very sorry.

Yes and No, I followed and adapt to nomad orchestrator.

Since your answer, I found an ugly solution, cron to restart docker every night. :pensive:

4

Hi! Sorry for the late response here. I was on a vacation after FOSDEM

that’s indeed an ugly solution… hehehehe

5

We have this issue as well, on v4 and now on v5. We’re using the official Docker image on RHEL7. We were running RC directly (e.g. not via Docker) before and still had the same issue.

6

same problem on version 5.4.10 via Snap
Before this, everything worked, now even a reboot doesn’t help (it doesn’t help for long)