First install, Rocket.Chat crashes after a few minutes

I just installed Rocket.Chat for the first time today for local internal testing. The service dies after a few minutes. I’ve been able to get into and create an admin user and login to the backend, but when I connect the mobile app is when it seems to crash the service.

Update: I have isolated this when I open the mobile app, it crashes the service on the server every time.

systemctl status reports

[root@localhost ~]# systemctl status rocketchat
● rocketchat.service - The Rocket.Chat server
Loaded: loaded (/usr/lib/systemd/system/rocketchat.service; enabled; vendor preset: disabled)
Active: failed (Result: signal) since Sat 2022-02-12 20:52:26 CST; 4s ago
Process: 1734 ExecStart=/usr/local/bin/node /opt/Rocket.Chat/main.js (code=killed, signal=ILL)
Main PID: 1734 (code=killed, signal=ILL)

Feb 12 20:50:58 localhost.localdomain rocketchat[1734]: | Process Port: 3000 |
Feb 12 20:50:58 localhost.localdomain rocketchat[1734]: | Site URL: http://192.168.1.200:3000 |
Feb 12 20:50:58 localhost.localdomain rocketchat[1734]: | ReplicaSet OpLog: Enabled |
Feb 12 20:50:58 localhost.localdomain rocketchat[1734]: | Commit Hash: ec8011e94c |
Feb 12 20:50:58 localhost.localdomain rocketchat[1734]: | Commit Branch: HEAD |
Feb 12 20:50:58 localhost.localdomain rocketchat[1734]: | |
Feb 12 20:50:58 localhost.localdomain rocketchat[1734]: ±-------------------------------------------------+
Feb 12 20:50:59 localhost.localdomain rocketchat[1734]: {“level”:40,“time”:“2022-02-13T02:50:59.456Z”,“pid”:1734,“hostname”:“localhost.localdomain”,“name”:"",“name”:“SyncedCron”,“msg”:“Failed to send usage report”}
Feb 12 20:52:26 localhost.localdomain systemd[1]: rocketchat.service: Main process exited, code=killed, status=4/ILL
Feb 12 20:52:26 localhost.localdomain systemd[1]: rocketchat.service: Failed with result ‘signal’.
[root@localhost ~]#

System:
Rocket.Chat 4.4.2 (VirtualBox w/ 4GB RAM)
Rocky Linux 8.5
Mongo 4.4.12
NodeJS 14.19.0

What’s the protocol for troubleshooting what’s wrong?

Hi!

I have seen this behavior in CENTOS, with some specific processor. Please, check this thread:

Also, please, consider using docker for deployments :wink: