Messages from one person to another do not send

Community Support
1

Description

I have two users, user 1 can send messages to user 2, but user 2 cannot send to user 1 (the messages are not received.) This is only within the room between the two of them. In other rooms where they are both members, messages are normal.

Server Setup Information

  • Version of Rocket.Chat Server: 2.17.7
  • Operating System: Centos 7
  • Deployment Method: docker
  • Number of Running Instances: 1
  • DB mongoDB
  • NodeJS Version:
  • MongoDB Version: 4.0.16
  • Proxy: nginx
  • Firewalls involved: none

Any additional Information

3

I think I figured this one out… From admin console I deleted the room between the two users, then the problem went away.