Hi community!
for some reason i have a strange issue, i am one of the lucky users who are getting Update required message in mobile app saying that my workspace will be cutoff in 4 days…
after running snap refresh the console did the upgrade and reported that everything is oki doki but the message didnt dissappear and looking up the deployment info in my account i was surprised to see that my version remained 6.2.8
i am ubuntu noob, thats why i took snap deployment
after some digging around i find out that i have 2 snap folders
one is \snap\ in the root of the drive
and the other \var\snap …
is it supposed to be 2 folders or my instance is messed up ?
the bad stuff is if i try to make a backup of the instance to save the deployment data and messages i get a file less than 80kb, that cant be right, … right ? assuming that i have :
Messages 96303
Threads 452
Messages in Channels 641
Messages in Private Groups 9461
Messages in Direct Messages 86201
Messages in Omnichannel 0
and 9GB uploads …
its important to try and sava the data
then i can kill the snap and install a new one to restore the db to…
Server Setup Information
- Version of Rocket.Chat Server: 6.2.8
- Operating System: Ubuntu 22.04.3 LTS
- Deployment Method: snap
- Number of Running Instances: 2?
- DB Replicaset Oplog:
- NodeJS Version: 14.21.3
- MongoDB Version: 5.0.18 / wiredTiger (oplog Enabled)
- Proxy: caddy
- Firewalls involved:true
this is the info in console after snap refresh
