Livechat chat notification - Assistance please


On windows desktop app and browser access the livechat notification only sounds once very briefly.

admin > settings > Omnichannel > Continuous sound notifications for new omnichannel room is on.

Omnichannel Routing Method > Manual Select.

Server Setup Information

  • Version of Rocket.Chat Server: 6.3.7
  • Operating System: Debian 11
  • Deployment Method: snap
  • Number of Running Instances: 1
  • DB Replicaset Oplog:
  • NodeJS Version:
  • MongoDB Version:
  • Proxy: apache2
  • Firewalls involved:

Any additional Information

This is so important for small teams - we really need a method of sounding a notification until the chat is accepted.

Any help or advice with this would be gratefully appreciated