Hi, I am failing to understand how to use both the Rocket Chat Live Chat widget and WhatsApp contact us , at the moment I have the Rocket Chat LiveChat widget installed on our home page, but I would also like to provide an option for people to contact us via WhatsApp. I have connected What’s App to Rocket Chat and its working well, when I message via what’s App our business number, the message comes through to Rocket Chat, the problem is, I would like people to choose from the homepage which channel, the only solution I am able to think of is to have two widgets on the home screen, one rocket chat live chat widget and then a third party WhatsApp button connecting to our what’s app number, which doesn’t seem the best method. Is there a better way of enabling what’s app as an option via the rocket chat live chat widget?
| Version |
2.4.11 |
| Apps Engine Version |
1.11.2 |
| Database Migration |
170 |
| Database Migration Date |
September 23, 2020 9:22 AM |
| Installed at |
August 5, 2019 1:30 PM |
| Uptime |
15 days, 50 minutes, 19 seconds |
Commit
| — | — |
|Date|Wed Feb 26 17:36:45 2020 -0300|
|Branch|HEAD|
|Tag|2.4.11|
|Author|Diego Sampaio|
|Subject|Bump version to 2.4.11|
Runtime Environment
| OS Type |
Linux |
| OS Platform |
linux |
| OS Arch |
x64 |
| OS Release |
5.3.0-1035-aws |
| Node Version |
v8.17.0 |
| Mongo Version |
3.6.14 |
| Mongo Storage Engine |
wiredTiger |
| OS Uptime |
15 days, 50 minutes, 42 seconds |
| OS Load Average |
0.05, 0.05, 0.00 |
| OS Total Memory |
3.84 GB |
| OS Free Memory |
131.50 MB |
| OS CPU Count |
2 |
Build Environment
| OS Platform |
linux |
| OS Arch |
x64 |
| OS Release |
4.19.76-linuxkit |
| Node Version |
v8.17.0 |
| Date |
February 27, 2020 1:12 PM |
We are offering this service with a simple bot integration in Rocket Chat
https://rgwit.be/en/products/rocketchat/ it takes up 10 min to set up your existing number
Also we have a demo so you can see it in action
It even allows you to open new chats, not like the API offered by Facebook where you can only receive new customers
And instead of paying thousands of dollars Twilio we have no entree fee and its just 10 euros per month.