dill
September 10, 2021, 10:29pm
1
I have been having issues with videos on iOS loading on my self-hosted rocket chat server.
I’ve tried restarting the server, using 4G on my phone, reinstalling the app, etc… but videos still won’t load.
I’m thinking it may be a setting that I have to change in the admin panel perhaps?
Here is a preview of what the issue looks like: https://i.imgur.com/ZkNQ92V.png
If anyone knows what might be wrong please let me know.
reetp
September 11, 2021, 7:40am
2
Can you read this and fill out the server info.
We don’t have enough info to comment.
I have seen a few similar threads with Pi installs and USB drives.
Readme.md
# Rocket.Chat - Asking for help
For users with issues with Rocket.Chat please do yourselves a few favours before asking for help.
Before you start.
First, you must ALWAYS test on the latest version of Rocket.Chat - you can also try [https://open.rocket.chat](https://open.rocket.chat) which always runs development versions. A large amount of issues are fixed with an update.
You are going to need to provide some basic information if you want a chance of resolving your issue.
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dill
September 12, 2021, 12:18am
3
Sure! I’d be happy to provide this information!
Server Hardware: Bare Metal
Version of Rocket.Chat Server: 3.17.2
OS: Ubuntu Server 20.04.3 LTS
Deployment Method: Snap
Running Instances: 1
DB Replicaset Oplog: Not quite sure what this is, sorry.
NodeJS Version: v12.22.1
MongoDB Version: 3.6.14 / wiredTiger (oplog Enabled)
Hope this helps!