I can't enable voip


I has upgrade to 4.6.2 version.I has see call center.But I can’t enable it.

Server Setup Information

  • Version of Rocket.Chat Server: 4.6.2
  • Operating System: Ubuntu 20.04
  • Deployment Method: snap
  • Number of Running Instances: 1
  • DB Replicaset Oplog:
  • NodeJS Version:
  • MongoDB Version:
  • Proxy:
  • Firewalls involved:

Any additional Information


What have you tried so far? Do you have some error logs?

It’s show block icon.I can’t click to enable it.

I haven’t see error log in syslog.

Humm. What browser are you using?

Have you tried on a different one?

Have you tried changing the language?

This seems like an interface bug… But then it would habe to happen to all toggle elements :upside_down_face:

I has try firefox and google chrome.Also IE and edge.It’s the same error.


That’s really strange.

Have you tried a different language?

I use firefox login to admin account.I switch language to english.It’s the same error.

We have this same problem in 4.6.2. We have been waiting a bit to update our instance. Today we have made it to 4.7.2 and we still have this problem. Unable to enable Voip.

Hi! Sorry for the delayed response.

the VOIP feature depends on the Omnichannel, so please, check if this option is enabled in
Admin > Omnichannel