I can't enable voip

Community Support
#1

Description

I has upgrade to 4.6.2 version.I has see call center.But I can’t enable it.

Server Setup Information

  • Version of Rocket.Chat Server: 4.6.2
  • Operating System: Ubuntu 20.04
  • Deployment Method: snap
  • Number of Running Instances: 1
  • DB Replicaset Oplog:
  • NodeJS Version:
  • MongoDB Version:
  • Proxy:
  • Firewalls involved:

Any additional Information

#2

Hi!

What have you tried so far? Do you have some error logs?

#3

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It’s show block icon.I can’t click to enable it.

#4

I haven’t see error log in syslog.

#5

Humm. What browser are you using?

Have you tried on a different one?

Have you tried changing the language?

This seems like an interface bug… But then it would habe to happen to all toggle elements :upside_down_face:

#6

I has try firefox and google chrome.Also IE and edge.It’s the same error.

#7

Hi!

That’s really strange.

Have you tried a different language?

#8

I use firefox login to admin account.I switch language to english.It’s the same error.

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#9

We have this same problem in 4.6.2. We have been waiting a bit to update our instance. Today we have made it to 4.7.2 and we still have this problem. Unable to enable Voip.

#10

Hi! Sorry for the delayed response.

the VOIP feature depends on the Omnichannel, so please, check if this option is enabled in
Admin > Omnichannel

Thanks!