Server Setup Information
- Version of Rocket.Chat Server: Rocket.Chat 4.6.0
- Operating System: Oracle Linux 8.5
- Deployment Method: Self Hosted from tar (cdn-download.rocket.chat/build/rocket.chat-4.6.0.tgz)
- Number of Running Instances: 1
- DB Replicaset Oplog: rs01
- NodeJS Version: 14.18.3
- MongoDB Version: 4.4.13
- Proxy: Apache httpd 2.4.46
- Firewalls involved: NA
- Asterisk: Asterisk 18.10.1
Description
I would like to ask about the VoIP (Call Center) configuration.
I had referred to this guide but since all values being masked, I am not sure whether am I configure it correctly.
When there is incoming call from at the Asterisk, there is no event/activity at Rocket Chat.
When I checked at the Extensions tab, I able to see the Agent status is Registered, and the Queues assigned correctly.
Hence, I not sure is my configuration incorrect as below or actually this feature is not fully functioning yet.
Asterisk manager.conf:
[general]
enabled = yes
port = 5038
bindaddr = 0.0.0.0
[rocketchat]
secret=Admin123
permit=0.0.0.0/0.0.0.0
read=all
write=all
Asterisk http.conf:
[general]
servername=Asterisk
enabled=yes
bindaddr=0.0.0.0
[rocketchat]
type=user
read_only=no
password=Admin123
Configuration in Management Server section:
Server Host: 192.168.1.11
Server Port: 5038
Server Name: Asterisk
Username: rocketchat
Password: Admin123
Configuration in Server Configuration section:
Server Host: 192.168.1.11
Websocket Port: 8088
Server Name: Asterisk
Websocket Path: /ws