How to 'sell' rocketchat to die hard discord users? Or how to set up in a seamless way new users will not complain?

Community Support
1

I have currently had to abandon my rocketchat server because there was so much resistance to using this ‘new’ and ‘untrusted/unknown’ platform that my work group was going to die if I didn’t make a tactical retreat back to discord.

The problem is that new users I would invite would be very suspicious of a custom domain/chat server and say ‘why not use discord’ and often just not come at all and also the old users who were on discord were very reluctant to move because ‘all my friends are on discord’.

It sucks tbh as I hate discord and their data mining ways and I really liked rocketchat but most people are so closed minded they just want the easy option.

I wondered do I just have to admit defeat or are their some ways to make it more palatable for people who don’t know the platform. Maybe embedding it better somehow? Apart from the unknown factor the other main issue was that new users had to sign up so I am sure they thought it might be some phishing scam or something even though I stated on the homepage that they can use a fake email; in general it is just another hurdle which they didn’t want to cross in the first place.

So any more ideas on how to mix sugar in with the medicine to make for more easy adoption by the skeptical new user.

2

Tell them about the data mining, and tell them that potentially, Discord can log everything you say or do, because it proprietary software.
Tell them why you don’t want to use it, and maybe give them some articles that explains it for layman people to help them understand it properly.

3

Indeed.

The biggest difference is open versus closed source.

With Rocket they can inspect the code and check what is happening. You can’t do that with Discord.

Signing up - but they all created a Discord account? You need a username and password for that as well. Or did they use Google or Facebook to login, and give away even more data? :worried:

Yes, you can run anonymous mode. Yes you can embed it. Yes you can use E2E encryption. Yes all your data is stored on your own server and not in the hands of an unknown party.

So there are lots of benefits. If you need more information please contact us and we will be pleased to help.