Version of Rocket.Chat Server: 7.9.0
Operating System: Ubuntu
Deployment Method: Snap
Number of Running Instances: 1
DB Replicaset Oplog: Enabled
NodeJS Version: 22.13.1 - x64
MongoDB Version: 6.0.19
Proxy: None
Firewalls involved: None
Cannot reply via email. Get the following error: something went wrong when replying email, sorry. Error:: 80A80FDAF0780000:error:0A00010B:SSL routines:ssl3_get_record:wrong version number:../deps/openssl/openssl/ssl/record/ssl3_record.c:354:
reetp
August 13, 2025, 7:30am
2
First tell us exactly what steps you took to get the error so others can try to replicate it.
You can also try searching the interwebs for something like
error SSL routines:ssl3_get_record:wrong version number
Then tell us about your reverse proxy, SSL certificates, and mail server.
From the channel, I click “Reply via email”, type the message and press send, then get the following:
There are no proxies. SSL certificates? On the Rocket.chat? This is a Snap install. The mail server can clearly fetch emails and a test send was successful.
reetp
August 14, 2025, 7:50am
4
You hould spend more time reading the docs.
marks368:
This is a Snap install.
Yup, even on a snap install.
See Step 2. (Same thing applies to all installs - reverse proxy & https for your own security)
As previously asked it would help if told us exactly what your setup is. POP,IMAP, locally or remote hosted etc etc.
The error you report is a failure with secure connections so that’s where to look.
reetp
August 14, 2025, 8:42am
5
For ref: This is almost certainly related to this - likely incorrect configuration of Rocket or the email server:
support@mycompany.com , received okay - can see sender and subject but no detail in the message.
