SSL routines Error: ERR_SSL_WRONG_VERSION_NUMBER

Community Support
#1

Description

Server Setup Information

  • Version of Rocket.Chat Server: working: 4.0.0 → update to 4.3.3 or higher
  • Operating System: Ubuntu 20.04.4 LTS
  • Deployment Method: tar/etc
  • Number of Running Instances: 1
  • DB Replicaset Oplog: rs01
  • NodeJS Version: v14.19.3
  • MongoDB Version: v4.4.1
  • Proxy: nginx
  • Firewalls involved: no

Problem:

I would like to update my Rocket.Chat Server to 4.3.3. or higher. I made an Backup with mongodump and restore it successfully with mongorestore.

As soon as I start the Rocketchat service it gives me this error:

Jun 07 11:44:17 chat-prod rocketchat[2988]:     at TCP.onStreamRead (internal/stream_base_commons.js:188:23)
Jun 07 11:44:17 chat-prod rocketchat[2988]:     at TCP.callbackTrampoline (internal/async_hooks.js:130:17) {
Jun 07 11:44:17 chat rocketchat[2988]:   library: 'SSL routines',
Jun 07 11:44:17 chat rocketchat[2988]:   function: 'ssl3_get_record',
Jun 07 11:44:17 chat rocketchat[2988]:   reason: 'wrong version number',
Jun 07 11:44:17 chat rocketchat[2988]:   code: 'ERR_SSL_WRONG_VERSION_NUMBER',
Jun 07 11:44:17 chat rocketchat[2988]:   source: 'socket'
Jun 07 11:44:17 chat rocketchat[2988]: }
Jun 07 11:44:17 chat systemd[1]: rocketchat.service: Main process exited, code=exited, status=1/FAILURE
Jun 07 11:44:17 chat-prod systemd[1]: rocketchat.service: Failed with result 'exit-code'.

Nginx: /etc/nginx/ssl.conf (default):

ssl_protocols TLSv1 TLSv1.1 TLSv1.2; ....

I’am not using the SMTP E-Mail Function, so here are the default settings.

#2

Have you found a solution? I have the same problem.

Migration from Snap to Docker (version 3.8.17) → no problem.
Update in Docker to 4.0.6 → no problem.
Update 4.0.6 to 4.1.6 → same problem as above.

Error occurred ...
meteor://💻app/app/app.js:193455
      throw err;
      ^

Error: 140495970219904:error:1408F10B:SSL routines:ssl3_get_record:wrong version number:../deps/openssl/openssl/ssl/record/ssl3_record.c:332:

    at Socket.ondata (internal/js_stream_socket.js:77:22)
    at Socket.emit (events.js:314:20)
    at Socket.EventEmitter.emit (domain.js:483:12)
    at addChunk (_stream_readable.js:297:12)
    at readableAddChunk (_stream_readable.js:272:9)
    at Socket.Readable.push (_stream_readable.js:213:10)
    at TCP.onStreamRead (internal/stream_base_commons.js:188:23)
    at TCP.callbackTrampoline (internal/async_hooks.js:126:14) {
  library: 'SSL routines',
  function: 'ssl3_get_record',
  reason: 'wrong version number',
  code: 'ERR_SSL_WRONG_VERSION_NUMBER',
  source: 'socket'
}

If I link MONGO_URL to an empty database, the error does not occur and everything runs normally (as a new instance without my data of course)

#3

Hi! When this error happens?

Looks like it’s not being able to connect to something. Can you give us a little more of logs from the stack before this error?

#4

We are experiencing the same issue in a containerized environment.
We were using an older version 3.18.7 - had no issues so far and configured smtp and direct reply.

After realizing that direct reply is broken in Version 3.18.7 we tried to upgrade to version 4.8.6.

During the upgrade we experienced that rc was apparently trying to connect to our mail server and got the same ssl error messages as above. That lead to a failure of the container during the migration and we ran into a crashloop.

After deleting all the mail settings the container started without an issue. I will create and issue an github, because wrong mail settings shouldn’t lead to a failure of the container.
The same error message occured after using the mail settings again, but this time the server didn’t crash.

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