EMail Templates


I want to customize the template found at

Admin Panel → Email → Password Changed

Unfortunately the placeholder [User] doesn’t work at all.
What is the correct placeholder for the username?

Server Setup Information

  • Version of Rocket.Chat Server: 3.13.1
  • Operating System: Linux
  • Deployment Method: hosted, managed
  • Number of Running Instances: 1
  • DB Replicaset Oplog:
  • NodeJS Version: 12.18.4
  • MongoDB Version: 4.0.23 / mmapv1 oplog enabled

Any additional Information

Admin Panel → Email → Password Changed

Have you read the bit underneath it?

Password Changed

You may use the following placeholders:

  • [password] for the temporary password.
  • [name], [fname], [lname] for the user’s full name, first name or last name, respectively.
  • [email] for the user’s email.
  • [Site_Name] and [Site_URL] for the Application Name and URL respectively.

Yes. Yes I‘ve read it. But the @username is not mentioned.
In /app/utils/lib/placeholders.js there is a [User] placeholder. But that placeholder doesn’t work.

I think [User] is used a different section - Direct Message Email Subject

I am not sure why it is only there.

If you think it should be added then please look at a new issue here:

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