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Electron Notifications without Sound


Sound notifications for new messages in Windows application (electron) stopped working.

There are no notifications about new messages in channels, even in the browser.

There were no changes. Notifications stopped working unexpectedly. Thanks for any help!!!

Server Setup Information

Version of Rocket.Chat Server: 3.18.1
Operating System: Windows
Deployment Method: tar
Number of Running Instances: 5
DB Replicaset Oplog: +
NodeJS Version: v12.18.4
MongoDB Version: 4.5
Proxy: nginx
Firewalls involved: -

Rocket.Chat Electron 3.5.7 / 3.6.0 tested

Any additional Information


That’s unusual :thinking:

When you test the notifications at user profile Avatar > My Account > Preferences > Notifications > Test Desktop Notifications.

Does it appear?

Also, can you test this on


Add env INSTANCE_IP resolved this problem.