No audio notification for only one user on my server

Community Support
1

Hi,

I’m using Rocket.Chat client 2.14.6 and server version 0.68.3. The server is running on CentOS Linux 7 and my client is running on Windows 7. I have a single user for whom I never get the audio notification sent. I see the notification displayed down by the clock and I can click on that and it takes me to the client but I never hear the sound.

This is regardless of where I am logged in. The user has told me that he has not changed any settings from the default and I don’t know if a user could control whether another user can hear notifications from them could they?

I also have not changed any settings from the default on my client. I receive audio notifications from all other users. I only get audio notifications if the rocket.chat window is not the currently focused window.

I have looked through the settings in the client but I don’t even really know where to start with this. Please help!

EDIT: Futher testing has revealed that OTHER users receive audio notifications from him but I do not! I have verified that my notification preferences are set properly to receive the audio notifications.

Thanks,
Rich

2

So nobody has an idea why this might be happening or perhaps how to troubleshoot it?

3

Hi there,
I experience the same problem. I think this maybe related to migrating database or clone it. Did you find out out the problem?