Custom fields not enabled Error After Entering 10 Characters or more in certain rooms

Community Support
,
1

Description:

Entering ten or more characters, such as 1234567891 in certain rooms, results in an error Custom fields not enabled.

Steps to reproduce:

I don’t know how you would re-produce it, but for us, in certain rooms as soon as we type words that are 10 or more characters it results in this error. Attached screenshots.

Server Setup Information:

  • Version of Rocket.Chat Server: 6.10.1
  • License Type: Starter
  • Number of Users: 7
  • Operating System: Ubuntu 20.04.6 LTS x86_64
  • Deployment Method: Manual
  • Number of Running Instances: 1
  • NodeJS Version: v14.21.3
  • MongoDB Version: 5.0.28

Client Setup Information

  • Desktop App or Browser Version: Desktop Client and Browser
  • Operating System: Windows & Linux

Desktop-screenshot
Desktop-screenshot525×614 98.7 KB

2

For example, typing 1234567891 would trigger this error, but typing abcdefghijk wouldn’t. But typing DNBb1xnDate0240729725ateway triggers it, so it’s something weird with numbers.

But this only seems to happen with some rooms, not all of them. I also checked the room users, so I am not seeing anything specifically that can cause this and their settings are the same. Messaging directly between users, we don’t have this issue at all. This only happened after upgrading to 6.10.X though never before.

As for logs, when I trigger the error this is what I get:

username@rc:/var/log$ tail -fn0 syslog
Jul 29 10:22:26 rc rocketchat[1254664]: {"level":50,"time":"2024-07-29T10:22:26.475Z","pid":1254664,"hostname":"hostname","name":"System","msg":"Error sending message:","err":{"type":"Error","message":"Custom fields not enabled","stack":"Error: Custom fields not enabled\n    at validateCustomMessageFields (app/lib/server/lib/validateCustomMessageFields.ts:37:9)\n    at app/lib/server/functions/sendMessage.ts:178:3\n    at /opt/Rocket.Chat/programs/server/npm/node_modules/meteor/promise/node_modules/meteor-promise/fiber_pool.js:43:40\n => awaited here:\n    at Function.Promise.await (/opt/Rocket.Chat/programs/server/npm/node_modules/meteor/promise/node_modules/meteor-promise/promise_server.js:56:12)\n    at app/lib/server/functions/sendMessage.ts:254:4\n    at /opt/Rocket.Chat/programs/server/npm/node_modules/meteor/promise/node_modules/meteor-promise/fiber_pool.js:43:40\n => awaited here:\n    at Function.Promise.await (/opt/Rocket.Chat/programs/server/npm/node_modules/meteor/promise/node_modules/meteor-promise/promise_server.js:56:12)\n    at app/lib/server/methods/sendMessage.ts:96:3\n    at /opt/Rocket.Chat/programs/server/npm/node_modules/meteor/promise/node_modules/meteor-promise/fiber_pool.js:43:40"}}
Jul 29 10:22:26 rc rocketchat[1254664]: {"level":35,"time":"2024-07-29T10:22:26.481Z","pid":1254664,"hostname":"hostname","name":"API","method":"POST","url":"/api/v1/method.call/sendMessage","userId":"r32WSyCwiuvhGtqaG","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Rocket.Chat/4.0.1 Chrome/124.0.6367.243 Electron/30.1.2 Safari/537.36","length":"196","host":"localhost:3000","referer":"https://hostname/group/payment-notifications","remoteIP":"myIP","status":200,"responseTime":98}
Jul 29 10:22:27 rc rocketchat[1254664]: {"level":35,"time":"2024-07-29T10:22:27.340Z","pid":1254664,"hostname":"hostname","name":"API","method":"POST","url":"/api/v1/subscriptions.read","userId":"r32WSyCwiuvhGtqaG","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Rocket.Chat/4.0.1 Chrome/124.0.6367.243 Electron/30.1.2 Safari/537.36","length":"27","host":"localhost:3000","referer":"https://hostname/group/payment-notifications","remoteIP":"myIP","status":200,"responseTime":28}
Jul 29 10:22:28 rc rocketchat[1254664]: {"level":20,"time":"2024-07-29T10:22:28.157Z","pid":1254664,"hostname":"hostname","name":"OmnichannelQueue","msg":"No more registered queues. Refreshing"}
Jul 29 10:22:28 rc rocketchat[1254664]: {"level":20,"time":"2024-07-29T10:22:28.159Z","pid":1254664,"hostname":"hostname","name":"OmnichannelQueue","msg":"Executing queue Public with timeout of 5000"}
Jul 29 10:22:28 rc rocketchat[1254664]: {"level":20,"time":"2024-07-29T10:22:28.159Z","pid":1254664,"hostname":"hostname","name":"OmnichannelQueue","msg":"Processing items for queue Public"}
Jul 29 10:22:28 rc rocketchat[1254664]: {"level":20,"time":"2024-07-29T10:22:28.161Z","pid":1254664,"hostname":"hostname","name":"OmnichannelQueue","msg":"No more items for queue Public"}
^Z
[3]+  Stopped                 tail -fn0 syslog
3

It would be better to wait a while before opening your bug.

It gets confusing trying to handle multiple different places.

Follow up here.

1 Like