Why my panel is different from tutorial?

Community Support
1

Description

I’m trying to use custom field in the livechat rocket omnichannel; but this tutorial
https://docs.rocket.chat/guides/omnichannel-guides/omnichannel-manger-guides/custom-fields
Show more options than what I really got

image
image956×880 5.77 KB

What am I missing? And yes, I can’t see my custom field in the form of the live chat
Also let me tell you that I’m using the Iframe setting and my server was made with the one-click feature of digital ocean

Server Setup Information

  • Version of Rocket.Chat Server: 3.12.1
  • Operating System: ubuntu
  • Deployment Method:
  • Number of Running Instances: 1
  • DB Replicaset Oplog:
  • NodeJS Version: 12.21.0
  • MongoDB Version: 4.0.3
  • Proxy:
  • Firewalls involved:

Any additional Information

3

Have your tried to reload the page? I used to have this problem before and usually due to the internet connection (remember to turn off VPN if you use)

bubble shooter

4

Nothing of that helped. I think it is a premium feature

5

As far as I know, custom fileds will work with Enterprise Edition (not available in Community Edition).