Create Omnichannel with Community Edition

Community Support
1

We currently have this internal rocket.chat that we have set up for our internal communication:

Version

4.5.5

Deployment ID

GWxMRiNsCmkwfnDc2

Apps Engine Version

1.31.0

Node Version

v14.18.3

Database Migration

256 (August 14, 2023 6:23 PM)

MongoDB

4.4.13 / wiredTiger (oplog Enabled)

However, when we try to activate omnichannel, it is not allowed. License says the same as well. Is it supported on Community Edition?

2

I have Omnichannel on a community edition server. It was running well for a couple years but recently it has stopped following the defined opening business hours. Everyday, I have to manually open the queues, but it follows the closing time defined in the business hours table. I am only using the web chat feature. What other omnichannel applications are you trying to integrate?