Would be great to offer users the option to have messages as chat bubbles; pretty common these days with Skype, Messenger etc, and it makes reading chat messages far quicker for a lot of us. Difficult to tempt businesses away from tried and tested systems that are easily read at a glance.
@hammyhavoc correct me if I’m wrong, but you’re talking about having alternating chat bubbles like in Skype, FB Messenger, Google Hangouts, etc.? Our users would greatly appreciate this kind of layout as well. I do think it would be best if this was a toggle-able option, rather than forcing it upon all users.
You are 100% correct! :- )