Can't upload an image from Huawei P20 Pro

Using Huawei P20 Pro.
When I am in a chat and try to upload a photo from my gallery or a photo I have just taken
Then I am taken to the main menu of rocket chat app, where I can see the list of all the conversations I am a member of.

I am redirected to the main menu after I have selected the photo or just taken the photo. After selecting a photo or taking a photo I expect to go back to the chat so I can send it, but instead, I am taken to the main menu.

App version is 4.21.0

Hi! This looks like a bug to me. A very specific one :frowning:

Can you confirm this behavior on other cellphone model?
Maybe this is something at the server level?

This only seems to happen on Huawei P20 Pro. Photos are uploading roughly 2 out of 10 times.
We have a Pro license and are now running:


Server version:

Apps Engine Version

Node Version

4.4.4 / wiredTiger (oplog Enabled)

Commit Details
HEAD: (4e8ba1542)
Branch: HEAD


If that’s the case (Pro License) I would advise you to open up a Ticket



Thanks. I have just raised a ticket.
Do I need to do anything to show that I have Pro License? The email address for my account on is not that associated with our license.


Please, make sure to register this at the ticket, as they will need to relate the ticket with the associated license.


Ok. Someone from Rocket Chat support has already made contact with me about my ticket :slight_smile:

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