Unable to upload images from mobile


Users are unable to upload images from the mobile app. This has been tested with both iOS and Android. Uploads from browser and RC client program work without issue.

Server Setup Information

  • Version of Rocket.Chat Server: 2.4.11
  • Operating System: Ubuntu 18.04.4
  • Deployment Method: Snap
  • Number of Running Instances: 1
  • DB Replicaset Oplog: Enabled
  • NodeJS Version: v8.17.0
  • MongoDB Version: 3.6.14
  • Proxy: Nginx
  • Firewalls involved: PFsense + HAProxy

Any additional Information

I’ve tried removing size and type restrictions but it almost always fails from mobile. uploading from desktop app or browser works. It used to be hosted on a different VM & domain, but it was migrated to a new environment and set up with a new domain name. chat.old.tld --> chat.new.tld. I previously had some issues with the mobile app being able to authenticate until I fixed that, but this issue has been a thorn to fix. Thank you!