Cannot read property 'replace' of undefined

WhiteChemist · October 19, 2021, 12:48pm

Description

Everytime when i try open Directory/Users in Rocketchat web or desktop applications i get error: Cannot read property ‘replace’ of undefined. There is image with problem:

This problem has been going on for a long time. I updated rocketchat from 3.18 version and mongo 4.0 to rocketchat 4.0.3 and mongo 4.4.10 version but i get such error over and over.
I caught the HTTP request and analyzed it but i but did not find any problems. Logs are clean. Does anyone face such a problem?

Server Setup Information

Version of Rocket.Chat Server: 4.0.3
Operating System: Linux
Deployment Method: docker
Number of Running Instances: 1
DB Replicaset Oplog:
NodeJS Version: v12.22.1
MongoDB Version: 4.4.10 , WiredTiger
Proxy: cloudflare
Firewalls involved: no

dudanogueira · October 20, 2021, 10:53am

Hi @WhiteChemist ! Welcome to our forums.

Can you reproduce this error consistently and at a brand new installation?

We some times have difficult reproducing this kind of errors in order to open up a bug and feed our dev team.

Do you use LDAP? Have you created the users manually?

Thanks!

WhiteChemist · October 20, 2021, 12:30pm

I think that such problem will not reproduce at a new installation.

Yes, we create users manually.

No, ldap i don’t use.

WhiteChemist · October 21, 2021, 12:57pm

@dudanogueira Have you some ideas?

dudanogueira · October 21, 2021, 5:05pm

Can you get the response from the endpoint?

When you open the Developer Tools, and the network tab (chrome at least) you usually have see the payload to endpoint and the response.

Maybe we have more information on that.

maxim.kachynski · October 22, 2021, 12:49am

Request: https://chat.mydoain/api/v1/directory?query={“type”:“users”,“text”:"",“workspace”:“local”}&sort={“name”:1}&count=25

Request Method: GET

Status Code: 400

Responce: {“success”:false,“error”:“Cannot read property ‘replace’ of undefined”}

dudanogueira · October 22, 2021, 1:58pm

Great.

I forgot to ask that too: at the browser console, can you see any relevant log? Usually in red.

sorry!

WhiteChemist · October 29, 2021, 10:01am

TypeError: 'microphone' (value of 'name' member of PermissionDescriptor) is not a valid value for enumeration PermissionName.
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[XHR] GET https://domain.com/api/v1/directory?query={"type":"users","text":"","workspace":"local"}&sort={"name":1}&count=25

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WhiteChemist · November 1, 2021, 8:12am

I’ve added error log. I thought that in my database exists user with word ‘replace’ in name or surname, but i did not find it.

dudanogueira · November 1, 2021, 2:54pm

It’s not that it has a “replace” user or anything.

It’s most certainly a code bug, where in some specific situation, it doesn’t define an object, and tries do replace something on it, and there was no replace function, hence the error on an undefined object.

There is probably something wrong with one of the users. Can you delete users (on a test environment) and see if the problem goes away?

WhiteChemist · November 2, 2021, 9:31am

Thanks, i will try it and after write

WhiteChemist · November 2, 2021, 10:02am

I dropped table users in mongo, after that created admin user and activated it. However, the error remained all the same.

dudanogueira · November 3, 2021, 7:44pm

that’s really odd.

If we cannot reproduce it, it’s hard to fix it.

Do you have any custom role, or custom field?

WhiteChemist · November 8, 2021, 12:14pm

No, we haven’t any custom role or custom field. I think that problem is in meteor. I found some topics with similar problem. For example: Cannot read property 'replace' of undefined · Issue #839 · arunoda/meteor-up-legacy · GitHub

alberttjohn8 · November 16, 2021, 11:31am

I think that such problem will not reproduce at a new installation.

WhiteChemist · November 16, 2021, 2:12pm

yes, when i created latest version rocketchat, there wasn’t such problem

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Cannot read property 'replace' of undefined

Description

Server Setup Information

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