thron
January 18, 2021, 9:38am
1
Description
Server Setup Information
Version of Rocket.Chat Server: 3.10.4
Operating System: Ubuntu 20.04 LTS
Deployment Method: manuall installation
Number of Running Instances: 1
DB Replicaset Oplog: 200
NodeJS Version: v12.18.4
MongoDB Version: 4.0.22
Proxy: Running behind a nginx SSL Reverse Proxy
Firewalls involved:
Hi there,
I get the error message: “cannot read property ‘slice’ of undefined” when I want to send a message from the web interface. It doesn’t matter which channel I use. When I send a message from the app, only an empty field appears in the chat.
Does anyone have any idea why this is?
many Greetings
Sascha
We are having the same issue. Can someone help?
Is this related EXACTLY? Or is it a bit different?
Please read this and provide some information on your server and your exact error.
Readme.md
# Rocket.Chat - Asking for help
For users with issues with Rocket.Chat please do yourselves a few favours before asking for help.
Before you start.
First, you must ALWAYS test on the latest version of Rocket.Chat - you can also try [https://open.rocket.chat](https://open.rocket.chat) which always runs development versions. A large amount of issues are fixed with an update.
You are going to need to provide some basic information if you want a chance of resolving your issue.
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