Can sync / register my self hosted instance to cloud.rocket.chat

Community Support
1

Description

Hi,

I follow the instruction given on the “Connectivity Services” pages and contact you to have a little help to register my self hosted instance.

It’s a clean new install of Rocket.chat with docker.
Everything works fine ( web interface, with SSL , I can send mail from de Email Test page ) but when i try to “Resend Email” nothing happens ( I can’t see anything in the rocket.chat logs and nothing in the postfix mail server log neither )

If i try the second option ( going to cloud.rocket.chat and clic on the “+” icon ) select offline . cloud.rocket.chat say that the code given by my rocket.chat server is invalid.

If i Clic on “Sync” nothing happen, nothing on the console or in the network tab from Chrome.

Can you help me with this ?

I can’t install anything from the store.

Thanks

Server Setup Information

  • Version of Rocket.Chat Server: 3.3.3
  • Operating System: Linux ( Centos )
  • Deployment Method: Podman ( docker )
  • Number of Running Instances: 1
  • DB Replicaset Oplog: Enabled
  • NodeJS Version: 12.16.1
  • MongoDB Version: 4.2.8
  • Proxy: apache wit hSSL
  • Firewalls involved: firewalld ( open on port 443, 80 )

Any additional Information

I have already encoded a support ticket but It’s probably a better place for asking help.

Thanks for your help

2

Can your workspace talk to the internet? If so use the regular install

https://docs.rocket.chat/guides/administrator-guides/connectivity-services

Currently installing from marketplace will only work if can talk to the internet as well. (We are working to change that so you could download and sideload for airgapped. But it’s not there yet)