Automatically hide livechat on website when no agent is available

Community Support
1

From my understanding, it currently is not possible to hide the livechat widget when no agent is available. I am aware of the offline functionality, but I am not interested in that. My use case would be to indeed only show the live chat on the website, when (and only when) an agent is available.

Issue seems to be https://github.com/RocketChat/Rocket.Chat/issues/16264 but it has not seen any action so far.

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Any info on this? ignore_post_needs_more_characters

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Does [FIX] Checks the list of agents if at least one is online by tiagoevanp · Pull Request #22584 · RocketChat/Rocket.Chat · GitHub allow to hide livechat from website if no agent is available? It would be very useful to have descriptive PR messages. Currently the PR in question has no info at all which makes it very hard to understand the scope of the PR.

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I think it must be you asking this on open.rocket.chat as well?

This is our workaround - it is perfectly possibly to do this:

This issue is still left open for the product managers:

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