Android mobile client stuck on "Updating"

Community Support Mobile Apps
1

I’m using
rocket.chat verson 3.15.0
the rocket.chat instance is registered with cloud.rocket.chat
behind Traefik2 version 2.4.8

I have a mobile phone running Android 9
Rocket.chat mobile client version 4.16.2.23909

Mobile client often gets stuck with a message “Updating”
while it’s updating… messages are not received or sent from the mobile client

I don’t see any errors in rocket.chat logs that I can see ( stderr from the rocket chat container)

What can I tweak to fix this ?

2

First thing is to check the network connections and web proxy - that’s where most issues lie with this type of issue.

3

My mobile client issue always gets resolved if I “Clear local server cache” in mobile.

I end up selecting “Clear local server cache” every day on mobile.

Interacting and reaching the server from a web browser client works without issue.

4

Definitely check your websockets.

A browser can connect with XHR as well as websocket, but mobile is websocket only, and a desktop has a consistent network connection.

Mobiles can change networks - mobile - Wifi - Mobile etc and the websocket connection then has to re-establish itself.

Something like this for testing might help (might be something similar for Traefik - “traefik2 reverse proxy websocket timeout”) ?

Also have a test with the Beta version of the mobile app and see what happens,

5

I see someone having a similar problem on the traefik forum