Account missing on App installation in the Marketplace


We deployed a Rocket Chat instance for a customer. We created a new Account on Rocket.Chat Cloud and registered it inside of the Rocket Chat Instance. The Problem is now, if we try to install a App from the Marketplace we always get a Error: account is missing.

We also tryed to create another new Account on the Rocket.Chat Cloud, dropped the cloud config using: db.rocketchat_settings.remove( {"_id": /Cloud_/} ) and then re-registring it inside Rocket Chat. The result is the same.

Can someone help us?

Server Setup Information

  • Version of Rocket.Chat Server: 5.2.0
  • Operating System: Ubuntu 18.04.6 LTS
  • Deployment Method: tar
  • Number of Running Instances: 1
  • DB Replicaset Oplog:
  • NodeJS Version: 14.19.3
  • MongoDB Version: 5.0.12
  • Proxy: nginx
  • Firewalls involved: ufw

Hi! After removing all the Cloud_ settings, have you restarted your instance?

This may make a difference.

Let me know if this helps!


Thanks for your reply.

I deleted the settings again, restarted the instance and entered the token. But it unfortunately didn’t helped.

Still the same issue.