User Timezone for Livechat Widget Email Transcript

[jeaninerenee]

Description

Hello,

Regarding the email transcript sent from the Livechat widget, is there a setting for making the default timezone the user’s current timezone? Currently, we do have this setting enabled for the Livechat widget, so it does show the user’s current timezone in the chat, however when the transcript is sent, the email transcript shows the UTC and not the user’s time as it is displayed in the widget. If helpful, I did attach screenshots to try to more fully demonstrate my question. The first shows that the Default timezone for reporting is the User’s current timezone, the second shows the correct user time in the Livechat widget, and the third shows the email transcript with UTC.

Thank you in advance for welcoming me to this community and for your help.

Kind regards,
Jeanine

Server Setup Information

• Version of Rocket.Chat Server: 6.10.0
• Operating System: Ubuntu 22.04
• Deployment Method: Docker
• Number of Running Instances: 1
• DB Replicaset Oplog: Enabled
• NodeJS Version: v14.21.3
• MongoDB Version: 6.0.13 / unknown (oplog Enabled)
• Proxy: Apache
• Firewalls involved: UFW

Any additional Information

[reetp]

Thanks for (clearly!!) reporting. Great description.

I’ll ask the team about this.

Please bear with us - don’t just open an issue until we’ve had a look.

Thanks.

[gabriel.casals]

Internal teams checking into it, for us is a NFR.