User shows "offline" to other user after login, client self shows "online"

Community Support
1

Description

Since we upgrade to 5.4.4 from version 4 some users show “offline” when the connect to RC.

The Client self shows “online”:

grafik

but for others it show like this:

grafik

in other threads i read something for “alway online”, but this is not the problem on our site.
in mongodb the column “status” and “statusConnection” are also shown “offline”.
So it seems something prevent during login to set status correctly.
When User set his status manualy it is set colums correct and also other user see correct.

What could be the Reason?

Server Setup Information

  • Version of Rocket.Chat Server: 5.4.4
  • Operating System: Linux
  • Deployment Method: snap
  • Number of Running Instances: 1
  • DB Replicaset Oplog:
  • NodeJS Version: v14.19.3
  • MongoDB Version: 4.4.15
  • Proxy: caddy
  • Firewalls involved: pfsense

Logs

2023-03-10T14:35:33+01:00 rocketchat-server.rocketchat-server[7102]: TypeError: Cannot read property 'authRequired' of undefined
2023-03-10T14:35:33+01:00 rocketchat-server.rocketchat-server[7102]:     at Route._authAccepted (packages/rocketchat_restivus/lib/route.coffee:181:17)
2023-03-10T14:35:33+01:00 rocketchat-server.rocketchat-server[7102]:     at Route._callEndpoint (packages/rocketchat_restivus/lib/route.coffee:147:13)
2023-03-10T14:35:33+01:00 rocketchat-server.rocketchat-server[7102]:     at packages/rocketchat_restivus/lib/route.coffee:59:33
2023-03-10T14:35:33+01:00 rocketchat-server.rocketchat-server[7102]:     at packages/simple_json-routes.js:100:9
2023-03-10T14:35:58+01:00 rocketchat-server.rocketchat-server[7102]: TypeError: Cannot read property 'authRequired' of undefined
2023-03-10T14:35:58+01:00 rocketchat-server.rocketchat-server[7102]:     at Route._authAccepted (packages/rocketchat_restivus/lib/route.coffee:181:17)
2023-03-10T14:35:58+01:00 rocketchat-server.rocketchat-server[7102]:     at Route._callEndpoint (packages/rocketchat_restivus/lib/route.coffee:147:13)
2023-03-10T14:35:58+01:00 rocketchat-server.rocketchat-server[7102]:     at packages/rocketchat_restivus/lib/route.coffee:59:33
2023-03-10T14:35:58+01:00 rocketchat-server.rocketchat-server[7102]:     at packages/simple_json-routes.js:100:9
2023-03-10T14:36:51+01:00 rocketchat-server.rocketchat-server[7102]: - (error decoding original message: message key "MESSAGE" truncated)
2023-03-10T14:36:57+01:00 rocketchat-server.rocketchat-server[7102]: TypeError: Cannot read property 'authRequired' of undefined
2023-03-10T14:36:57+01:00 rocketchat-server.rocketchat-server[7102]:     at Route._authAccepted (packages/rocketchat_restivus/lib/route.coffee:181:17)
2023-03-10T14:36:57+01:00 rocketchat-server.rocketchat-server[7102]:     at Route._callEndpoint (packages/rocketchat_restivus/lib/route.coffee:147:13)
2023-03-10T14:36:57+01:00 rocketchat-server.rocketchat-server[7102]:     at packages/rocketchat_restivus/lib/route.coffee:59:33
2023-03-10T14:36:57+01:00 rocketchat-server.rocketchat-server[7102]:     at packages/simple_json-routes.js:100:9

2023-03-10T14:38:24+01:00 rocketchat-server.rocketchat-server[7102]: - (error decoding original message: message key "MESSAGE" truncated)
2023-03-10T14:39:03+01:00 rocketchat-server.rocketchat-server[7102]: - (error decoding original message: message key "MESSAGE" truncated)
2023-03-10T14:41:50+01:00 rocketchat-server.rocketchat-server[7102]: TypeError: Cannot read property 'authRequired' of undefined
2023-03-10T14:41:50+01:00 rocketchat-server.rocketchat-server[7102]:     at Route._authAccepted (packages/rocketchat_restivus/lib/route.coffee:181:17)
2023-03-10T14:41:50+01:00 rocketchat-server.rocketchat-server[7102]:     at Route._callEndpoint (packages/rocketchat_restivus/lib/route.coffee:147:13)
2023-03-10T14:41:50+01:00 rocketchat-server.rocketchat-server[7102]:     at packages/rocketchat_restivus/lib/route.coffee:59:33
2023-03-10T14:41:50+01:00 rocketchat-server.rocketchat-server[7102]:     at packages/simple_json-routes.js:100:9
2023-03-10T14:42:37+01:00 rocketchat-server.rocketchat-server[7102]: - (error decoding original message: message key "MESSAGE" truncated)
2023-03-10T14:43:11+01:00 rocketchat-server.rocketchat-server[7102]: TypeError: Cannot read property 'authRequired' of undefined
2023-03-10T14:43:11+01:00 rocketchat-server.rocketchat-server[7102]:     at Route._authAccepted (packages/rocketchat_restivus/lib/route.coffee:181:17)
2023-03-10T14:43:11+01:00 rocketchat-server.rocketchat-server[7102]:     at Route._callEndpoint (packages/rocketchat_restivus/lib/route.coffee:147:13)
2023-03-10T14:43:11+01:00 rocketchat-server.rocketchat-server[7102]:     at packages/rocketchat_restivus/lib/route.coffee:59:33
2023-03-10T14:43:11+01:00 rocketchat-server.rocketchat-server[7102]:     at packages/simple_json-routes.js:100:9