Description We have many users who’s presence seems to get stuck. Although they log out, they remain as available and logged in. Restarting Mongo and Rocket.Chat will clear this issue, but after many days of running it will once again get stuck. Does anyone else experience this and if so, is ther…

You shouldn’t need to restart both mongo and Rocket.Chat. Just restarting Rocket.Chat should do the trick. This is typically an issue of some client not handling session right. What clients do you use with any of the users that get stuck? I’d also recommend taking a look at 1.1.x some presence i…

User Presence Shows Logged in after Log Out

Community Support

L3v July 10, 2019, 8:52am 12

MongoDB v. 3.6.13
Rocketchat 0.74 back then.

Now we’re running 1.1.1 and we’re facing completely different problems

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User Presence Shows Logged in after Log Out

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