User not found [403] - Meteor.Error

Community Support
1

Description

Connecting using the streaming API via web socket I am attempting to login to the server (no SSL) and am being rejected with “{“msg”:“result”,“id”:“0”,“error”:{“isClientSafe”:true,“error”:403,“reason”:“User not found”,“message”:“User not found [403]”,“errorType”:“Meteor.Error”}}”

Server Setup Information

Version of Rocket.Chat Server: 3.13.0

  • Operating System: Centos 7
  • Deployment Method: Dockercompose
  • Number of Running Instances: 1
  • DB Replicaset Oplog:
  • NodeJS Version: v12.22.1
  • MongoDB Version: 4.0.24
  • Proxy: none
  • Firewalls none

Any additional Information

Using node JS to form login JSON (client)

let ll = JSON.stringify({

                "msg"    : "method",
                "method" : "login",
                "id"     : myapp.msgId.toString(),
                "params" : [ {
                        "user" : { 
                            "username" : configuration.RocketUsername
                        },
                        "password": {
                            "digest"    : "hex(" + encryptedPassword + ")",
                            "algorithm" : "sha-256"
                        }
                    }
                ]
            });
2

Hi! Have you tried this with the latest version?

Does the value of configuration.RocketUsername variable exists accordingly as a valid user?

Maybe disabling 2AF for this user?

Sorry, I have limited experience with the stream api.

3

Hey, thanks for the reply. I found by digging a little further in the archive, very much appreciate the response. It seems the error is returned when I incorrectly encrypt the password field.

4

You are a long time out of date & support. You should be watching the releases and fixes all the time for changes & fixes.

There are security issues on your version. You should upgrade IMMEDIATELY to AT LEAST on 3.13.5

Note:

Always update to the latest stable version before reporting any bugs or before ask for help from the community.

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