URL to verify my Email not working

Community Support
1

Description

I’m trying to register on https://cloud.rocket.chat/. I got an email with the link to verify my email but once I open the website, the site is loading with the message Verifying your email…
The console shows: Failed to load resource: the server responded with a status of 500 ()

Server Setup Information

I tried to open the URL in the latest Chrome and Mozilla Browser, both show the same result.

Any additional Information

I’m currently in Turkey and using NordVPN connecting to a obfuscated server in Germany. No idea if this might cause the issue.

2 Likes
2

It doesn’t work for me either, all I see after clicking the link is this:

image
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1 Like
3

Thanks for reporting! Let me check with the team and get back to you ASAP.

1 Like
4

my customer is having the same issue; no vpn/proxy, US, personal email domain

5

I am also having the same issue, it stays on Verifying your email ... with this error in the consol:

{"status":500,"error":"internal_server_error","errorId":""}
6

Same issue.

Is there a work around, I have an install that is blocked until this is resolved.

In USA no VPN.

7

Found a work around.

After you get the email to verify, click the link and you should see the Verifying Email…

  • Go to https://cloud.rocket.chat/ and do Forgot Password for the userId you were trying to verify.
  • After receiving the forgot password email, follow the steps to change password (you dont have to change it, you can reuse the same one).
  • Then go back to https://cloud.rocket.chat/ and login

You will now be able to access your account and register your workspace.

1 Like
8

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