We don’t receive notifications on the app. They show up only when the conversation is taken on desktop
Please give us some more in depth information please.
Have a read of this and use it as a guide.
Rocket.Chat deployment type, version, app versions etc.
Note the last section here on websockets. Make sure they are working correctly.
Readme.md
# Rocket.Chat - Asking for help
For users with issues with Rocket.Chat please do yourselves a few favours before asking for help.
Before you start.
First, you must ALWAYS test on the latest version of Rocket.Chat - you can also try [https://open.rocket.chat](https://open.rocket.chat) which always runs development versions. A large amount of issues are fixed with an update.
You are going to need to provide some basic information if you want a chance of resolving your issue.
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Hi. Is there any features that enables for highlighting the queued chats on the app? All the websockets work properly. Rocket is deployed on cloud, verison 4.18.0.