Startup rocket chat error

Community Support
1

Description

when attempting to startup rocketchat service, have the following error
Jun 3 09:02:20 rocketchat[2699]: node: …/src/coroutine.cc:134: void* find_thread_id_key(void*): Assertion `thread_id_ke
y != 0x7777’ failed.
Jun 3 09:02:21 systemd[1]: rocketchat.service: Main process exited, code=killed, status=6/ABRT
Jun 3 09:02:21 systemd[1]: rocketchat.service: Failed with result ‘signal’.

Server Setup Information

  • Version of Rocket.Chat Server: latest
  • Operating System: unbuntu 20.04 TLS
  • Deployment Method: manual
  • Number of Running Instances: 1
  • DB Replicaset Oplog:
  • NodeJS Version: 18.3.0
  • MongoDB Version: 4.4.14
  • Proxy: Nil
  • Firewalls involved:

Any additional Information

we had copied the /tmp/Rocket.Chat from a vm connected to the internet to an offline VM

2

Hi! Welcome to our Forums :slight_smile:

Do you have any hard requirement to use manual deployment?

Can you use docker instead? Manual deployment can have a lot variables that lead to problems, like dependencies, etc, and considering the move you mentioned, a lot can go wrong.

My suggestion would be running it on docker, and then restoring the backup on this new docker deployment.

3

Issue resolved after downgrading nodejs version to 14

1 Like
4

Thanks for sharing!!