SSL Issue - Digital Ocean 1-Click Install

Community Support
1

Description

I performed the installation on Digital Ocean using the “1-Click Install” method, but I’m having an issue with SSL. After following the entire installation process as follows:

  1. Install via Market Place DO - Rocket.Chat | DigitalOcean Marketplace 1-Click App
  2. I changed the DNS record and waited for propagation.
  3. docs.rocket.chat/deploy/deploy-rocket.chat/additional-deployment-methods/digitalocean#enabling-https
  4. docs.rocket.chat/deploy/deploy-rocket.chat/deploy-with-docker-and-docker-compose#enable-https

The SSL is not installed.

When accessing with https:// → sub.domain, it displays the error “404 Page Not Found.”
If I access with https:// → sub.domain.com with :3000, it shows “ERR_CONNECTION_REFUSED.”
If I access with http or https:// → droplet-ip:3000, it presents “ERR_CONNECTION_REFUSED.”

However, yesterday I was able to access https:// → droplet-ip:3000 and I performed the setup wizard.

How should I proceed? I see that the issue is related to SSL.

Server Setup Information

  • Version of Rocket.Chat Server:
  • Operating System: Ubunto 20.04
  • Deployment Method: 1 click install
  • Number of Running Instances: 1
  • DB Replicaset Oplog: ?
  • NodeJS Version: 14.21.3
  • MongoDB Version: 5.0.6
  • Proxy: traefik ?
  • Firewalls involved: ?

Any additional Information

In the past, I also installed version 2.4 on Digital Ocean via 1-Click Install and didn’t have any problems; it still works fine today. I read about performing a manual installation, but it’s beyond my technical knowledge.

2

Hi there, were you able to resolve the SSL install issue. I seem to be having the same issue and there does not seem to be many resources to help other than the 2 docs which I was referencing too.

3

I couldn’t solve it. I installed it manually following a tutorial on the internet, but I don’t remembre what it was.