The Great Open Source Debate with Elastic, Gluu and GitHub 🎤 Oct 27

SMTP doesnt work 2FA login


  1. Own installation
  2. After crash, fresh install and mongo DB restore
  3. Start 2FA is enabled, but SMTP seems not to work
  4. Cant get Code-Email, cant login
  5. How can i reset these Settings or how can i login to Admin-Account?

Server Setup Information

  • Version of Rocket.Chat Server: 1479
  • Operating System: Ubuntu 20.04
  • Deployment Method: snap
  • Number of Running Instances: 1


Have a look at this. You need to check the docs, stop Rocket.Chat itself so just Mongo is running and then do this.