have own installation of rocket.chat user enables 2FA user loses phone is the account lost forever? is there a way for me as admin to reset a specific user’s 2FA settings?

I could not find any option in the Admin to reset the TOTP (2FA) code for a particular user. The only solution is to run a query to update the mongo DB directly: db.users.update({"username": "USERNAMEHERE"}, {"$unset":{"services.totp": 1}});

How to use your code? where to put that code? Im a newbie ofcourse!! :slight_smile: and lost my phone. please help.

On Ubuntu (snap installation) you have to do the following: Navigate to /snap/rocketchat-server/current/bin/ and execute “mongo” with ./mongo you’re in the mongo command line now. Now you have to find the correct database used by rocket.chat with show dbs and select the correct db used by…

Sorry to rez this thread, but I am curious, if there is a way to reset an accounts individual 2FA settings. IE: phone was lost, authenicator data lost, backup codes are poof, etc. I would like my users to use 2FA, but need a way around this. Using the mongo command above appears to work, but the us…

This helped me turn off 2fa email code for my users. db.users.update({"username":USERNAME}, {"$set":{"services.email2fa.enabled": false}});

Reset 2FA settings for user

Community Support

TongHova August 18, 2019, 7:13am 3

How to use your code?
where to put that code?
Im a newbie ofcourse!! and lost my phone.

please help.

SMTP doesnt work 2FA login

Topic		Replies	Views
Locked out by a two factor authentification loop Community Support	6	3171	February 14, 2022
SMTP doesnt work 2FA login Community Support	1	730	July 28, 2021
Locked out of my Admin Panel (2FA email problem) Community Support	2	1919	November 8, 2021
Not receiving emails anymore so cannot change settings as admin as TOTP is required Community Support	2	1764	September 9, 2021
Reset 2FA for user Community Support	2	770	July 24, 2020

[Secure CommsOS™ Launch] Join our next Roadmap Reveal webinar to learn more Register now ->

Reset 2FA settings for user

Related topics