Site URL change not taking effect


Hi we recenty updated our Site URL via the Admin Panel

however users are still getting an error stating that the setting is still referring to the previous valueSite_URL

Has anyone managed to rectify this?

I have tried logging in as the oriinal Admin user that set the server up and changing it in the Admin Panel…to no avail.

Do i need to restart the server or is there something I’m missing?

Server Setup Information

  • Version of Rocket.Chat Server: 1.2.3
  • Operating System: Ubuntu [Server] Win10 [Clients]
  • Deployment Method: snap
  • Number of Running Instances:1
  • DB Replicaset Oplog:
  • NodeJS Version: v8.11.3
  • MongoDB Version: 3.4.20
  • Proxy: caddy
  • Firewalls involved:

Any additional Information

Just selecting “Yes” as the admin user seemed to do the trick for me.

1 Like

Also… that warning will only show to admin users.

Thanks aptly, i have also done this but the issue persists, appreciate the reply nonetheless

thanks again


Hi aaron, I believe we have non-admin users seeing this also, but i will confirm



As an aside we have backed up the database from this snap-installed server and restored it into the latest version installed manually, the problem has persisted, which i guess confirms this particular issue is in the database

I just had the same issue with the latest snap install. The message was shown to every user, when the URL changed the resources (pictures, video…) were not shown for anyone, and changing it from General would just revert it.

However, coming to the server and doing

sudo snap set rocketchat-server siteurl=<my url>
sudo service snap.rocketchat-server.rocketchat-server restart

changed it for good.