Set User active status True

Community Support
1

Description

I am working with a self hosted instance of RocketChat 4.0.1 and Mongo 5.0.3

I first set a user status active to false through the rest api then when the user was to be reactivated I successfully reactivated the user and the user was visible in all channels they had been a part of but they were not visible in any of the teams they were a part of before being set inactive. I am unsure if this is a bug or something that is intentional and am hoping someone can give me a little feed back on if the user should be re-enabled in all teams they were previously a part of or do I need to manually go through each team and update there status in those teams after setting there account active again.

Server Setup Information

  • Version of Rocket.Chat Server: 4.0.1
  • Operating System: Docker
  • Deployment Method: docker
  • Number of Running Instances: 1
  • DB Replicaset Oplog: Enabled
  • NodeJS Version: 12.22.1
  • MongoDB Version: 5.0.3
  • Proxy: apache2
  • Firewalls involved: None

Any additional Information

There is nothing in my logs to point at what is really happening

2

This turned out to be a corrupt database restore. In my case I was able to simply do a restore from a previous backup and it fixed my issues.

1 Like
3

Thanks for the update.

I was about to try to replicate this issue!

Happy you got it sorted out.